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Hire Marina Today And

solve your attribution problems

Improve your customer lifetime value

Improve your customer lifetime value

Optimize your CRM flows

Build a community of raving fans

Hire Marina Today And

solve your attribution problems

Improve your customer lifetime value

Improve your customer lifetime value

Optimize your CRM flows

Build a community of raving fans

5.0

Marina

Head of Retention / CRM Marketer / Growth Marketer
San Francisco, CA

20-40 /hr(s) per week

All Star
Free Consulting Calls
Full Time
Join The Starters for full access

Reviews

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About

Marina Carroll is a results-driven retention expert with over a decade of experience building and scaling 8 & 9 figure brands in the D2C space.

Her career spans over agency work as well as in-house roles at BYLT Basics, Caraway, Sand Cloud, Simon Pearce, Mailchimp/Intuit, Bio-Rad Laboratories, Verb Energy Bars and Pokémon Shirts x Original Stitch. Across every role, Marina brings a unique blend of creative thinking, analytical rigor, and deep channel expertise, making her a powerhouse in the retention space.

As the lead CRM on Caraway, she led the 2024 Q4 strategy and was able to move fast and produce big wins. +70% Klaviyo-attributed revenue, +42% post-purchase flow revenue, +63% repeat purchasers

By completely overhauling BYLT Basics' segmentation strategy and expanding their flows/journeys roadmap, she unlocked new levels revenue for the brand. This led to a 25% lift in total email revenue and a 54% increase in flow performance, driving $6.1M in incremental revenue in 2024.

Most recently, she has worked with leading D2C brands like BYLT Basics, Sand Cloud, and Simon Pearce where she has optimized lifecycle flows, mapped-out and deployed retention strategy, and helped scale revenue through performance-driven email, push strategy and SMS marketing.

Hire Marina for...

Paid Consulting Call
$
75
Hourly Freelance Work
Hourly rate for ad-hoc freelance work
Per hour
$
99
Monthly Retainer
Lifecycle Marketing - Email and SMS Management
Starting at
$
3000
Email / SMS Program Audit
A brief dive into your email and sms strategy to outline areas of opportunity and strategize a game plan for content, reporting, campaigns, and automations.
Starting at
$
500
Email Flow Setup
Email journey automation creation, and implementation for one customer action.
Starting at
$
1000
Email Copy Creation
Create tailored, engaging content to effectively deliver messages, drive engagement, and achieve your communication goals.
Starting at
$
100

Hire Marina for...

Paid Consulting Call
$
75
Hourly Freelance Work
Hourly rate for ad-hoc freelance work
Per hour
$
99
Monthly Retainer
Lifecycle Marketing - Email and SMS Management
Starting at
$
3000
Email / SMS Program Audit
A brief dive into your email and sms strategy to outline areas of opportunity and strategize a game plan for content, reporting, campaigns, and automations.
Starting at
$
500
Email Flow Setup
Email journey automation creation, and implementation for one customer action.
Starting at
$
1000
Email Copy Creation
Create tailored, engaging content to effectively deliver messages, drive engagement, and achieve your communication goals.
Starting at
$
100

Skills

A/B Testing
Account Management
Audience Building
Audience Segmentation
Blog Writing
Brand Marketing
Brand Partnerships
Brand Positioning
Campaign Management
Campaign Strategy
Business Strategy
Consumer Insights
Content Marketing
Content Strategy
Conversion Rate Optimization (CRO)
Copywriting
Creative Briefing
CRM Strategy
Customer Acquisition Strategy
Customer Journey Mapping
Data Analytics
Data Insights
Digital Marketing
Digital Strategy
Email Design
Email Marketing
ESP Migration
Experiential Marketing
Growth Strategy
Management
Marketing Operations
Marketing Strategy
Performance Marketing
Retention Strategy
Search Engine Optimization (SEO)
SMS Marketing

Tools

Motion
Motion helps media buyers and creative teams create powerful visual reports, helping you generate more revenue from your TikTok, Facebook, and YouTube ads.
Exclusive Offer
20% Off for 3 months, 14-Day Free Trial
PostPilot
Personalized Direct Mail Delivers at Every Stage of The Customer Journey.
Exclusive Offer
$500 in Credits (for $5M+ brands) + 4th Month Free
Inveterate
Loyalty that drives profits, brand love, and wallet share. From paid memberships to rewards.
Exclusive Offer
20% Off + 1 Month Free + White Glove Onboarding
Superfiliate
Superfiliate transforms influencer and affiliate links into high converting, co-branded landing pages at scale.
Exclusive Offer
Extended 30-Day Free Trial, Free Landing Page Build, 20% Off All Plans, Dedicated Slack Channel
ActiveCampaign
Ahrefs
Asana
Attentive
Buffer
Campaign Monitor
Canva
Constant Contact
Figma
FullStory
GemPages
Google Analytics
Hootsuite
Hotjar
HubSpot
Instapage
Klaviyo
Later
Leadpages
Mailchimp
Monday
Moosend
Moz
Planoly
Privy
SEMrush
SendGrid
Shopify
Shopify Plus
SendinBlue
Sprout Social
Trello
Zapier
Yoast SEO
Zendesk
Wordpress
Wix eCommerce
Ubersuggest
Sendlane
Postscript

Industry Experience

Apparel & Accessories
Food & Beverage
Health & Beauty
Home & Garden
Industrial & Scientific Supplies
Travel & Experience Booking
Digital Products
Handmade & Custom Goods
Refurbished & Used Goods
Sexual Wellness
Healthcare
Agency
Mental Health & Wellness
Restaurants & Hospitality
3rd Party Retailers (Online & Physical)
Online Auctions & Marketplaces
Consumer Technology
Online Real Estate & Property Listings
Subscription Boxes

Brand Experience

BYLT Basics / Caraway / Sand Cloud

Case Studies

BYLT Basics – Explosive Growth Through SMS + Email
Read More
Caraway Home – Record-Breaking Q4 Growth
Read More
Building out Email Segmentation for Vanity Planet Beauty
Read More
BYLT Basics – Explosive Growth Through SMS + Email
Read More
Caraway Home – Record-Breaking Q4 Growth
Read More
Building out Email Segmentation for Vanity Planet Beauty
Read More

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Time to hireLess than 24 hours3-5 days1-2 weeks4-12 weeks4-12 weeks
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CostStarting at $50/hr$90/hr - $200/hrStarting at $10/hr$50 - $200k / year $10 - $50k / mo
Vetting ProcessExperience review,
interview, sample work,
reference check
Experience review,
interview
NoneN/AN/A
Full marketplace visibilitycheck-iconX-iconcheck-iconN/AN/A
Minimum CommittmentNone$1,500/moNoneNone6-12 months

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