solve your attribution problems
Improve your customer support
solve your attribution problems
Improve your customer support
Katie
CX Director / CRM Marketer / Analytics Director
New York, NY
Free Consulting Calls
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Katie has spent her career leading both technology and marketing teams, but really thrives at the intersection of both. She bridges customer experience, digital transformation, CRM, and technology strategy together to understand how to use technology to build the best customer experience and marketing strategies.
Today, Katie leads eCommerce Technology at Chanel, where she is currently leading Chanel's global website replatform, guiding it through its US pilot market. Prior to running eCommerce technology, Katie built Chanel's fashion digital client experience roadmap, including omnichannel experiences and an app, while driving CRM and retention initiatives. Before Chanel, Katie focused on building CRM and loyalty programs at Moda Operandi and Barneys New York. Across her career, Katie has specialized in bringing luxury client relationships and the technology that powers them together to drive measurable, lasting results.
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Free Consulting Call
An quick 30 min consulting call
$
0
Paid Consulting Call
A long 60 min consulting call
$
100
Hourly Freelance Work
Hourly rate for ad-hoc freelance work
Per hour
$
150
Monthly Retainer
Starting at
$
Tech Stack Audit
Review tech stack along with roadmap ambitions to best align a strategy for where to put dollars, focus, and strategy
Starting at
$
7500
Retention Strategy Audit
Review Loyalty & Retention Existing Programs, Identify Gaps, Strategically Plan Opportunities for Future
Starting at
$
7500
AI Implementation Roadmap
Review Current Tech Stack, Study Teams and their Workflows, Identify Gaps and Opportunites, Plan an Adoption-Ready Roadmap
Starting at
$
7500
Free Consulting Call
An quick 30 min consulting call
$
0
Paid Consulting Call
A long 60 min consulting call
$
100
Hourly Freelance Work
Hourly rate for ad-hoc freelance work
Per hour
$
150
Monthly Retainer
Starting at
$
Tech Stack Audit
Review tech stack along with roadmap ambitions to best align a strategy for where to put dollars, focus, and strategy
Starting at
$
7500
Retention Strategy Audit
Review Loyalty & Retention Existing Programs, Identify Gaps, Strategically Plan Opportunities for Future
Starting at
$
7500
AI Implementation Roadmap
Review Current Tech Stack, Study Teams and their Workflows, Identify Gaps and Opportunites, Plan an Adoption-Ready Roadmap
Starting at
$
7500
Skills
AI Strategy
Audience Building
Audience Segmentation
Business Strategy
Cloud Technologies
CRM Strategy
Customer Experience
Customer Journey Mapping
Data Insights
Customer Persona Development
Digital Strategy
Digital Transformation
Experiential Marketing
Marketing Strategy
Product Strategy
Product Roadmapping
Retention Strategy
Retail Marketing
Project Management
Tools
No items found.
ChatGPT
Excel
Bigquery
Gemini
Google Analytics
Google Data Studio
Salesforce
Tableau
Twilio
Zendesk
Industry Experience
Apparel & Accessories
Footwear
Health & Beauty
Jewelry & Watches
Digital Products
Consumer Technology
Brand Experience
CHANEL / Moda Operandi / Barneys New York
Case Studies
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The Starters | Marketerhire | Upwork | Full-time HIre | Agency | |
|---|---|---|---|---|---|
| Time to hire | Less than 24 hours | 3-5 days | 1-2 weeks | 4-12 weeks | 4-12 weeks |
| Hire by the hour |  | | |  | |
| Cost | Starting at $50/hr | $90/hr - $200/hr | Starting at $10/hr | $50 - $200k / year | $10 - $50k / mo |
| Vetting Process | Experience review, interview, sample work, reference check | Experience review, interview | None | N/A | N/A |
| Full marketplace visibility | | | | N/A | N/A |
| Minimum Committment | None | $1,500/mo | None | None | 6-12 months |
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