solve your attribution problems
Improve your customer lifetime value
solve your attribution problems
Improve your customer lifetime value
John
Head of Retention / CRM Marketer
Boston, MA
Free Consulting Calls
Reviews
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John's been an important partner in building and scaling Feals’ lifecycle and retention program. He brought strategic expertise across subscription growth, existing customer go-to-market planning, offer architecture, and long-term forecasting, helping Feals grow to a 5-figure subscriber base while improving the performance of our marketing and subscription programs.
He is also a proactive communicator and true self-starter. He made collaboration easy and consistently kept projects and quarterly initiatives moving forward. Beyond his expertise, John is genuinely thoughtful, dependable, and a pleasure to work with! I would highly recommend him without hesitation to any team looking for an experienced lifecycle and retention expert.
Alexa
Feals
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John Narducci is a Fractional Retention operator working across several 8-figure DTC CPG brands, owning retention programs end-to-end. John believes retention strategy extends far beyond email, drawing on his background in both growth and retention roles to drive impact across the full customer lifecycle.
John helps brands with:
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Full-funnel retention strategy
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Subscription program growth
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Cohort & customer behavior analysis
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High level strategic advisory
Prior to going fractional, John scaled the retention program in house at Feals, a fast-growing health and wellness DTC brand. John led the full-funnel customer retention strategy and implemented tactics that drove a 200%+ increase in MRR over the span of a year, generating meaningful recurring contribution margin to support aggressive growth goals.
John is passionate about bridging the gaps between finance, growth, customer support, and retention to drive long-term, measurable growth. He roots his decision-making in real data and customer behavior insights specific to each business, identifying the levers that move the bottom line.
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Free Consulting Call
An quick 30 min consulting call
$
0
Hourly Freelance Work
Hourly rate for ad-hoc freelance work
Per hour
$
150
Monthly Retainer
End-to-end customer lifecycle and retention strategy
Starting at
$
3500
Retention Strategy Audit
Full-funnel audit of your customer lifecycle and retention channels including cohort analysis to identify highest impact retention levers.
Starting at
$
2000
Starting at
$
Starting at
$
Free Consulting Call
An quick 30 min consulting call
$
0
Paid Consulting Call
A long 60 min consulting call
$
Hourly Freelance Work
Hourly rate for ad-hoc freelance work
Per hour
$
150
Monthly Retainer
End-to-end customer lifecycle and retention strategy
Starting at
$
3500
Retention Strategy Audit
Full-funnel audit of your customer lifecycle and retention channels including cohort analysis to identify highest impact retention levers.
Starting at
$
2000
Starting at
$
Starting at
$
Skills
A/B Testing
Audience Segmentation
Business Strategy
Campaign Strategy
Cohort Analysis
Consumer Insights
Conversion Rate Optimization (CRO)
Content Strategy
CRM Strategy
Customer Journey Mapping
Data Analytics
Email Design
Email Marketing
Direct Mail
Financial Modeling
Growth Strategy
Marketing Strategy
LTV / CAC Analysis
Paid Social
Retention Strategy
SMS Marketing
Unit Economics
Tools
Adobe Photoshop
AfterSell
Amazon Seller Central
Asana
Black Crow AI
ChatGPT
Claude
Customer io
ClickUp
Excel
Figma
Google Analytics
Judge Me
JustUno
Klaviyo
Lifetimely
Kno
PostPilot
Meta Business Suite
Northbeam
Postscript
Attentive
Triple Whale
Zapier
Gorgias
Shopify Plus
Skio
Stay AI
Recharge
Smile
Rebuy
Unbounce
Peel
Replo
Repeat
Stamped
Industry Experience
Food & Beverage
Health & Beauty
Sports & Outdoor Equipment
Brand Experience
Feals / Highland / Survival Frog
Case Studies
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Monthly Retainer
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Starting at
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James
