solve your attribution problems
Reduce your COGS
solve your attribution problems
Reduce your COGS
Melissa
Chief Operating Officer
Rochester, New York
Free Consulting Calls
Full Time
Reviews
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Melissa is an operations leader with 8+ years of experience serving as COO for a DTC consumer brand, where she built and scaled the company’s operations from the ground up. The business grew at an average of ~70% year-over-year during her tenure.
She implemented company-wide operating systems, including KPI tracking, weekly leadership cadence, and planning processes that improved visibility, accountability, and execution across teams. Melissa has deep experience managing long lead-time inventory, optimizing fulfillment costs, and improving customer experience, achieving 97% CSAT while reducing returns and support volume.
Melissa partners with founders as a fractional COO to bring structure, clarity, and follow-through, helping teams align, execute, and scale without breaking.
Paid Consulting Call
$
225
Hourly Freelance Work
Hourly rate for ad-hoc freelance work
Per hour
$
150
Monthly Retainer
Fractional COO support, operating cadence & accountability, KPI tracking, cross-functional execution, supply chain & inventory planning, CX optimization
Starting at
$
4000
Org Structure Audit
Review of team structure, roles, and workflows to identify gaps, clarify ownership, and improve cross-functional execution. Includes clear recommendations to better align people, priorities, and operations.
Starting at
$
750
Starting at
$
Starting at
$
Free Consulting Call
An quick 30 min consulting call
Paid Consulting Call
A long 60 min consulting call
Paid Consulting Call
$
225
Hourly Freelance Work
Hourly rate for ad-hoc freelance work
Per hour
$
150
Monthly Retainer
Fractional COO support, operating cadence & accountability, KPI tracking, cross-functional execution, supply chain & inventory planning, CX optimization
Starting at
$
4000
Org Structure Audit
Review of team structure, roles, and workflows to identify gaps, clarify ownership, and improve cross-functional execution. Includes clear recommendations to better align people, priorities, and operations.
Starting at
$
750
Starting at
$
Starting at
$
Skills
Workflow Automations
AI Automation
Amazon E-Commerce
Customer Experience
Unit Economics
Data Analytics
Leadership
Team Building
Project Management
Tools
No items found.
Zendesk
Amazon Seller Central
ChatGPT
Gorgias
Shopify
Shopify Plus
Shopify Flow
Gemini
ClickUp
Trello
Typeform
Industry Experience
Apparel & Accessories
Consumer Electronics
Dropshipping & Wholesale
Online Auctions & Marketplaces
Brand Experience
Paktbags.com
Case Studies
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| Hire by the hour |  | | |  | |
| Cost | Starting at $50/hr | $90/hr - $200/hr | Starting at $10/hr | $50 - $200k / year | $10 - $50k / mo |
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| Full marketplace visibility | | | | N/A | N/A |
| Minimum Committment | None | $1,500/mo | None | None | 6-12 months |
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