solve your attribution problems
Improve your customer lifetime value
solve your attribution problems
Improve your customer lifetime value
Josh
Head of Retention / Head of Growth / CRO Expert
Malaga, Spain
Free Consulting Calls
Full Time
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I'm currently working with the Pod Company as Head of Ecom owning retention, subscriptions and CRO across the website.
Before that, I led growth for TRIP and Misfits in London. At Misfits, I scaled revenue from $100k to $600k/month in 12 months. At TRIP, I rebuilt the digital strategy leading to a 50% performance uplift and +25,000 subscribers.
I'm focused on turning data, testing and customer insight into sustainable growth.
Paid Consulting Call
$
50
Hourly Freelance Work
Hourly rate for ad-hoc freelance work
Per hour
$
80
Monthly Retainer
Retention marketing management (lifecycle strategy, flow optimization, ZPD catpure, campaign strategy, account performance and deliverability)
Starting at
$
800
Email / SMS Program Audit
A focused audit of your email and SMS program, prioritising flows. The primary driver of retention revenue. I'll identify high-impact opportunities across your 5 main flows as well as last 90 campaign performance, delivering clear short-term wins alongside a roadmap for sustainable growth.
Starting at
$
1000
CRO Audit
A comprehensive audit of your website and full funnel to understand what’s driving or impacting conversion. Using data, customer behavior and on-site insights, I'll identify key opportunities to improve performance and deliver a clear roadmap to increase metrics that matter to your brand.
Starting at
$
2500
Email Flow Setup
Setup and optimization of the five core flows (welcome, post-purchase, browse, cart, and checkout abandoned). The focus here is driving revenue and retention through well thought out triggered flows, zero-party data capture and a post-purchase experience designed to increase LTV while delivering a great CX.
Starting at
$
2000
Free Consulting Call
An quick 30 min consulting call
Paid Consulting Call
A long 60 min consulting call
Paid Consulting Call
$
50
Hourly Freelance Work
Hourly rate for ad-hoc freelance work
Per hour
$
80
Monthly Retainer
Retention marketing management (lifecycle strategy, flow optimization, ZPD catpure, campaign strategy, account performance and deliverability)
Starting at
$
800
Email / SMS Program Audit
A focused audit of your email and SMS program, prioritising flows. The primary driver of retention revenue. I'll identify high-impact opportunities across your 5 main flows as well as last 90 campaign performance, delivering clear short-term wins alongside a roadmap for sustainable growth.
Starting at
$
1000
CRO Audit
A comprehensive audit of your website and full funnel to understand what’s driving or impacting conversion. Using data, customer behavior and on-site insights, I'll identify key opportunities to improve performance and deliver a clear roadmap to increase metrics that matter to your brand.
Starting at
$
2500
Email Flow Setup
Setup and optimization of the five core flows (welcome, post-purchase, browse, cart, and checkout abandoned). The focus here is driving revenue and retention through well thought out triggered flows, zero-party data capture and a post-purchase experience designed to increase LTV while delivering a great CX.
Starting at
$
2000
Skills
A/B Testing
Amazon E-Commerce
Conversion Rate Optimization (CRO)
Customer Journey Mapping
Data Insights
Email Marketing
Growth Strategy
LTV / CAC Analysis
Retention Strategy
SMS Marketing
Unit Economics
Web Analytics
Direct Mail
Customer Experience
Tools
AfterSell
Attentive
Clarity
Convert
Disco
Excel
Figma
Gorgias
Klaviyo
Lifetimely
PostPilot
Shopify
Shopify Flow
Shopify Plus
Social Snowball
Triple Whale
Trustpilot
Industry Experience
Food & Beverage
Health & Beauty
Consumer Electronics
Home & Garden
Subscription Boxes
Dropshipping & Wholesale
Brand Experience
TRIP Drinks / Misfits / The Pod Company
Case Studies
Join The Starters for full access
How The Starters Stacks Up:
The Starters | Marketerhire | Upwork | Full-time HIre | Agency | |
|---|---|---|---|---|---|
| Time to hire | Less than 24 hours | 3-5 days | 1-2 weeks | 4-12 weeks | 4-12 weeks |
| Hire by the hour |  | | |  | |
| Cost | Starting at $50/hr | $90/hr - $200/hr | Starting at $10/hr | $50 - $200k / year | $10 - $50k / mo |
| Vetting Process | Experience review, interview, sample work, reference check | Experience review, interview | None | N/A | N/A |
| Full marketplace visibility | | | | N/A | N/A |
| Minimum Committment | None | $1,500/mo | None | None | 6-12 months |
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30 Minute Consulting Call
Free
Paid Consulting Call
$
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Hourly Freelance Work
Hourly rate for ad-hoc freelance work
Per hour
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Monthly Retainer
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James