Hire Grace Today And

solve your attribution problems

Improve your customer lifetime value

Improve your customer lifetime value

Optimize your CRM flows

Build a community of raving fans

Hire Grace Today And

solve your attribution problems

Improve your customer lifetime value

Improve your customer lifetime value

Optimize your CRM flows

Build a community of raving fans

5.0

Grace

Head of Retention / CRM Marketer
Nairobi, Kenya

41+ /hr(s) per week

Free Consulting Calls
Full Time
Join The Starters for full access

Reviews

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Grace worked with us at FlowCandy for about a year as the Lead Strategy Manager, helping create bespoke and highly customised lifecycle strategies for our clients. This role requires someone high-level and cerebral, with a strong understanding of lifecycle marketing, Klaviyo, and the full funnel of a client’s business. Grace was excellent at that. She was an A player on our team. She lived our values, consistently delivered results, helped our fulfilment team understand and execute strategy, and supported clients with more advanced lifecycle concepts when needed. Her work went far beyond flows and campaigns. She created flow maps and journey maps, conducted audits, and analysed reporting and data across Klaviyo and other tools. I highly recommend working with Grace.
Will
FlowCandy
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Grace helped us completely rethink how we approached retention and email marketing at Fail Forward Clothing. One of our biggest challenges was reducing our dependence on paid ads and lowering monthly ad spend. Grace introduced a more strategic retention-focused approach centred around retargeting existing customers and building a stronger community through email marketing. The results were incredible. Within the first three months, we saw between 15–25% of our revenue attributed to email marketing. Over time, that grew even further, with email contributing roughly 20%–45% of total revenue. Before working with Grace, we underestimated the power of email marketing and audience retention. Her expertise helped us build a much stronger foundation for long-term growth. What stood out most was not just her skill, but the way she communicated strategy, brought structure and organisation to the process, and genuinely understood both our brand and our mission. As a founder, that level of trust and confidence is invaluable. We highly recommend Grace and look forward to continuing to work with her in the future.
Emmanuel Brown
Fail Forward Clothing
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Grace was wonderful to work with. She was extremely diligent with outlining our flow strategy, providing both design & copy updates and getting everything set up in Klaviyo. She was very organized throughout the process to set us up for success.
Liz Ahern
Wizard Wellness
Verified Review
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Grace was key in our recovery from a very difficult email marketing position at a critical time for our company. Joining the fray late in the year, she helped us stabilise our email signups and rehabilitate our delivery score just in time for BFCM, allowing us to successfully expand our campaigns and reach. The email performance improvement she oversaw put our MER back on track, and enabled us to sustain our performance marketing spend of the crucial holiday period. In addition to her expertise, Grace is professional, prepared and a pleasure to work with.
Michael Pursey
Cali's Books
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About

LTV is King 👑

Make Retention Your Most Profitable Growth Lever.

Hi, I’m Grace Wachira- Fractional Head of Retention & Lifecycle Strategist.

Over the last 10 years, I’ve helped 100+ eCommerce brands strengthen and scale their retention ecosystem through strategic lifecycle marketing, subscription growth, and backend optimisation.

My work has generated over $100M+ in email-attributable revenue across leading Shopify Plus and high-growth brands including AeroPress, Ancestral Supplements, Ka’Chava, Bachan’s, Murphy Door, Four Sigmatic and more.

I build intelligent retention systems designed to increase LTV, improve customer economics, and turn retention into a true growth lever. From lifecycle strategy and subscription optimisation to segmentation, deliverability, and customer journey architecture. I work closely with founders, in-house teams, and agencies to build more profitable retention programs at scale.

Currently available for select advisory, fractional leadership, and retention growth engagements.

📩 DM me to connect.

Hire Grace for...

Connect your calendar to start accepting intro and consulting calls.
Connect Calendar
Free Consulting Call
An quick 30 min consulting call
$
0
$
0
Paid Consulting Call
$
150
Hourly Freelance Work
Hourly rate for ad-hoc freelance work
Per hour
$
103
Monthly Retainer
Advisory & Coaching- I advise and coach high-growth brands working with agencies or in-house teams on how to turn retention into a true growth lever through sharper lifecycle strategy, stronger backend systems, and more profitable customer journeys.
Starting at
$
4500
Subscription Growth Architecture - Building and scaling subscription programs through strategic lifecycle development, backend optimisation, and retention systems designed to turn one-time buyers into long-term recurring revenue.
Starting at
$
6450
Email Flow Setup
The 60-Day Retention Accelerator is a high-impact automation system designed to turn one-time buyers into loyal, repeat customers through fully mapped customer lifecycle flows, advanced segmentation, and optimisations tailored to your business.
Starting at
$
7650
Email Copy Creation
The Daily Send – Your list buys from whoever they remember. Up to 40 strategy-backed campaign emails/month, RFM-segmented and written for you. Async delivery + monthly revenue report. Limited Availability.
Starting at
$
3665

Hire Grace for...

Free Consulting Call
An quick 30 min consulting call
$
0
Paid Consulting Call
A long 60 min consulting call
$
150
Paid Consulting Call
$
150
Hourly Freelance Work
Hourly rate for ad-hoc freelance work
Per hour
$
103
Monthly Retainer
Advisory & Coaching- I advise and coach high-growth brands working with agencies or in-house teams on how to turn retention into a true growth lever through sharper lifecycle strategy, stronger backend systems, and more profitable customer journeys.
Starting at
$
4500
Subscription Growth Architecture - Building and scaling subscription programs through strategic lifecycle development, backend optimisation, and retention systems designed to turn one-time buyers into long-term recurring revenue.
Starting at
$
6450
Email Flow Setup
The 60-Day Retention Accelerator is a high-impact automation system designed to turn one-time buyers into loyal, repeat customers through fully mapped customer lifecycle flows, advanced segmentation, and optimisations tailored to your business.
Starting at
$
7650
Email Copy Creation
The Daily Send – Your list buys from whoever they remember. Up to 40 strategy-backed campaign emails/month, RFM-segmented and written for you. Async delivery + monthly revenue report. Limited Availability.
Starting at
$
3665

Skills

Account Management
Campaign Strategy
SMS Marketing
Retention Strategy
A/B Testing
Audience Segmentation
Campaign Management
CRM Strategy
Content Creation (UGC)
Digital Strategy
Email Marketing
Customer Journey Mapping
Marketing Operations
Social Media Marketing
Influencer Marketing
Consumer Insights
Leadership
AI Strategy

Tools

No items found.
Yotpo
WooCommerce
Trustpilot
Airtable
Asana
Attentive
BigCommerce
Braze
Canva
ClickUp
Figma
Google Analytics
Klaviyo
Mailchimp
Recharge
Judge Me
Okendo
Tapcart
Shopify
Shopify Plus
Bold Commerce
Claude
Elevar
Customer io
Lifetimely
Postscript
PostPilot
Rebuy
Skio
WhatsApp
WisePops

Industry Experience

Apparel & Accessories
Food & Beverage
Health & Beauty
Baby & Kids Products
Agency
Digital Products
Jewelry & Watches
Home & Garden
Sports & Outdoor Equipment
Consumer Technology
Healthcare
Footwear
Pet Supplies
Toys & Games

Brand Experience

Jordan Peterson / Ka'chava / Aeropress

Case Studies

From $0 - $1,097,935 Email Revenue In 90 Days for Ancestral Supplements
Read More
269% ROI within 90 days for MoveActive
Read More
From Zero Email Marketing To £1,664,355 Per Year In Additional Revenue
Read More
From $0 - $1,097,935 Email Revenue In 90 Days for Ancestral Supplements
Read More
269% ROI within 90 days for MoveActive
Read More
From Zero Email Marketing To £1,664,355 Per Year In Additional Revenue
Read More

Join The Starters for full access

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The Starters

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Time to hireLess than 24 hours3-5 days1-2 weeks4-12 weeks4-12 weeks
Hire by the hourcheck-iconcheck-iconcheck-iconX-iconX-icon
CostStarting at $50/hr$90/hr - $200/hrStarting at $10/hr$50 - $200k / year $10 - $50k / mo
Vetting ProcessExperience review,
interview, sample work,
reference check
Experience review,
interview
NoneN/AN/A
Full marketplace visibilitycheck-iconX-iconcheck-iconN/AN/A
Minimum CommittmentNone$1,500/moNoneNone6-12 months

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